Licence and dispute context
CoinCasino License 2026 and the Anjouan framework
CoinCasino lists an Anjouan licence with number ALSI-142311005-FI2. The more useful question is what that licence, the operator disclosures, and the mixed complaint record mean when you need to resolve a real account or payment problem.
On this page
- The licence record
- Why the operator names differ
- What offshore oversight changes
- A practical dispute path
- Complaint signals do not point one way
- Your local rules still control access
- CoinCasino licence FAQ
- Read next
- Treat the licence as one layer of protection
- Licence jurisdictionAnjouan
- Licence numberALSI-142311005-FI2
- Common operator nameIgloo Ventures SRL
- Terms discrepancyEOD Code SRL also appears
The licence record gives you a specific identifier to check
CoinCasino operates under a licence issued in the Autonomous Island of Anjouan, Union of Comoros. The licence number associated with the brand is ALSI-142311005-FI2. That is more useful than a generic badge because a licence number is the item you can compare with the operator’s own legal disclosures and any register information available from the licensing framework.
Anjouan is an offshore licensing jurisdiction. That tells you where the operator’s gambling authorisation sits; it does not create a universal right to play from every country. If you are deciding whether to open or keep an account, pair the licence check with the account and verification rules and the payment mechanics. A licence can set an operator framework, while the practical experience of depositing, withdrawing and resolving checks still happens at account level.
Jurisdiction
Autonomous Island of Anjouan, Union of Comoros
Licence number
ALSI-142311005-FI2
Operator commonly named
Igloo Ventures SRL, Costa Rica
Company ID
3-102-880024
The licence number is concrete, but it should not be treated as a substitute for checking the current terms tied to the exact CoinCasino domain and account you use.
The operator disclosure is not identical across CoinCasino domains
Igloo Ventures SRL in Costa Rica is the operator name most often associated with CoinCasino. Casino Guru also records a disclosure difference: terms for the main domain have named EOD Code SRL, while terms on play.coincasino.com have named Igloo Ventures SRL. That is a material detail because the legal entity named in the terms can matter when you are documenting who accepted the account relationship.
The practical response is straightforward: keep the version of the terms that applied when the relevant event happened. If a withdrawal, account restriction or balance dispute later develops, an archived copy or screenshot of the terms can show which company name appeared at that point. It also helps to keep the account identifier and any support ticket attached to the same record.
| Disclosure point | Name shown | Practical consequence |
|---|---|---|
| Main-domain terms noted by Casino Guru | EOD Code SRL | Keep the exact terms version if a dispute concerns the main domain. |
| play.coincasino.com terms noted by Casino Guru | Igloo Ventures SRL | Do not assume the company name is identical across every CoinCasino surface. |
| Common operator attribution | Igloo Ventures SRL, Costa Rica | Match any complaint or payment record to the entity named in the terms you accepted. |
Offshore oversight changes the path when something goes wrong
An offshore licence is not the same thing as local consumer protection in the player’s home country. The operator can hold a gambling licence abroad while local rules still determine whether you may use the service and which domestic remedies, if any, are available to you. That gap becomes most visible in a dispute: you may need to work first through the operator’s own support and complaint route, then examine what escalation route the licensing framework provides.
A licence is an operator-level control
It identifies the licensing jurisdiction and a licence record. It does not guarantee that every withdrawal will be fast, every account check will be simple, or every complaint will be resolved in the player’s favour.
Local law remains separate
Whether you may gamble online, the minimum legal age, tax treatment and available consumer remedies depend on your own jurisdiction rather than the existence of an offshore licence alone.
Evidence matters early
Blockchain transaction IDs, timestamps, wallet addresses, account messages and the applicable terms can establish a factual timeline before memories or account screens change.
Complaint history adds another lens
External complaint platforms show how disputes have surfaced in practice, although each platform uses its own population, process and scoring method.
Build a clean record before escalating a dispute
If a problem involves a withdrawal or account restriction, a chronological record is usually more useful than a long narrative. Start with the transaction and account facts, then attach the rule or support message that affected the outcome. The payments section is useful for separating blockchain-network effects from platform handling, while the account section explains the verification triggers described for CoinCasino.
- Record the transaction. Save the amount, asset, network, wallet address, transaction ID and timestamp.
- Save the account context. Keep the account identifier, relevant messages and any verification request associated with the event.
- Preserve the terms. Store the version that applied, especially because CoinCasino disclosures have named different operating entities across domains.
- Use the operator’s support route. State the requested remedy clearly and keep the ticket or chat history.
- Escalate with the same evidence set. If another complaint or licensing route is available, reuse the factual timeline rather than rebuilding the case from memory.
Do not send additional crypto simply because someone claims a payment is required to “unlock” an existing withdrawal. Blockchain transfers are irreversible, so verify the destination and the reason for any new transfer before sending funds.
The complaint signals do not point in one direction
External trust indicators for CoinCasino are mixed rather than uniform. Casino Guru’s published Safety Index is 8.4, while the same profile summary records 5 direct complaints plus 1 related complaint and 4,299 black points. Trustpilot’s main CoinCasino profile is summarized around 2.3/5 from more than 150 reviews, with a strongly polarized distribution that includes complaints about verification and withdrawals alongside positive reports of game choice and fast cashouts. AskGamblers is summarized at roughly 12 formal complaints over a year, with about 8 resolved.
Those figures measure different things. A methodology-based safety index, an open-review score and a formal complaint-resolution record should not be merged into a single home-made score. The useful pattern is the disagreement itself: there are positive third-party signals and a non-trivial complaint trail at the same time.
| Source | Signal | How to read it |
|---|---|---|
| Casino Guru | Safety Index 8.4; 5 direct + 1 related complaint; 4,299 black points | A relatively positive index sits alongside recorded complaint history. |
| Trustpilot | About 2.3/5 from 150+ reviews | User reviews are sharply polarized rather than consistently positive or negative. |
| AskGamblers | About 12 formal complaints; about 8 resolved | The record shows both dispute volume and a meaningful number of resolutions. |
Signals that reduce uncertainty
- A specific Anjouan licence number is associated with CoinCasino.
- Multiple external sources consistently identify the Anjouan licensing framework.
- Some complaint cases have been resolved rather than remaining uniformly open.
Signals worth carrying into your decision
- The operator name is not identical across the terms cited for different CoinCasino domains.
- Trustpilot’s main profile shows a low aggregate score and substantial one-star feedback.
- Complaint-platform figures differ in methodology, so no single metric captures the whole record.
Your local gambling rules still control whether you can play
CoinCasino’s Anjouan licence is an operator fact, not a statement that the service is lawful in every country. Check the gambling laws in your own jurisdiction before using the site. The minimum legal age also depends on local law; this reference uses 18+ as its baseline.
Tax treatment is separate again. Gambling or crypto-related tax obligations depend on your country of residence and personal circumstances. For a personal tax question, use a qualified professional familiar with the rules that apply to you.
If access, payment or verification rules change for your account, keep the relevant screen or message with the date and transaction context. That gives you a cleaner record if you later need to explain what happened.
CoinCasino licence FAQ
Where is CoinCasino licensed?
CoinCasino operates under an Anjouan licence in the Autonomous Island of Anjouan, Union of Comoros. The licence number listed for the brand is ALSI-142311005-FI2.
Which company operates CoinCasino?
Igloo Ventures SRL in Costa Rica is widely named as the operator, but terms across CoinCasino domains have also named EOD Code SRL. That difference is worth preserving when recording account or dispute documents.
Does an Anjouan licence make CoinCasino legal everywhere?
No. A licence held by an operator does not decide whether online gambling is lawful for every player. Gambling laws and minimum-age rules depend on the player’s own jurisdiction.
What should I keep if I have a dispute?
Keep transaction IDs, wallet addresses, timestamps, account messages, the terms that applied to the transaction, and the support correspondence. Those records make it easier to explain the sequence of events to the operator or another complaint channel.
Read next
- How CoinCasino account access and checks work
- CoinCasino crypto payment mechanics
- Return to the CoinCasino review
- About CoinCasino Info
Treat the CoinCasino licence as one layer of protection, not the whole picture
The useful facts are specific: CoinCasino operates under Anjouan licence ALSI-142311005-FI2, while operator disclosures across domains have named both Igloo Ventures SRL and EOD Code SRL. Add the mixed external complaint signals, preserve the terms tied to your account, and keep transaction evidence from the start. That gives you a clearer basis for dealing with a dispute than relying on a licence badge or a single review score alone.
Prepared by the CoinCasino editorial staff.
